4
Return Parts
In order to research problems and ensure they do not reoccur, the
rapid return of defective parts is our biggest help! Thank you in
advance for your assistance.
On electronics orders, a $100.00 core charge is assessed to each printed
circuit board. This amount will be credited once the boards have been
received by SCIFIT. All defective parts must be returned to the SCIFIT
factory within 20 days of receipt of replacement part for invoice credit.
Otherwise, SCIFIT will expect payment on the core charge net 30 days.
Please follow these three (3) easy steps for returning parts:
Step 1: Keep the box and packing material in which the new parts arrived.
Locate the enclosed prepaid UPS return label. The return label is only for
the parts that need to be returned as denoted on the picking ticket.
Step 2: Wrap the defective part and place in the box for a safe return.
Include a copy of the picking ticket that came with the replacement part.
Step 3: When the parts have been packaged, place the prepaid UPS
return label on the outside of the box. Drop the package at any UPS
service center or hand the package to any UPS driver.
When all of the parts are received and inspected at the factory, a credit
will be issued for the original parts invoice. Attention service
companies: Warranty labor invoices will NOT be paid until required
defective parts are returned to the factory.
Installation
SCIFIT is NOT responsible for the repair or replacement of any unit or part
damaged during installation. The customer is responsible for inspection of
each unit and part for damage at the time of installation. The customer is
responsible for pursuing all damage claims with the installer.
Service Labor
Where applicable, SCIFIT Product Support will arrange a local field
service technician to provide field support. Every effort will be made to
schedule service during the two (2) working days following notification of a
problem or as soon as repair parts are available to the field service
technician. Where possible, parts will be supplied in advance of the field
service technicians so that the product is repaired with one (1) call. All
jobs to be performed under labor warranty must have SCIFIT’s prior
written approval or they will not be paid.
(9 pages)
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